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CANCELLATION POLICY
At Soul Surf Club, we uphold a strict no-cancellation policy. Once a purchase is made, it is considered final.
Surfing activities are subject to weather and ocean conditions. Soul Surf Club reserves the right to proceed with or cancel appointments based on these conditions. These decisions are made prioritizing customer safety and experience, and are final. In the event of a cancellation by Soul Surf Club, we will offer a rescheduled date and time that suits you.
For our Kids Club sessions, we maintain a no-refund policy. While we understand that unforeseen circumstances may arise, our classes have limited availability. If you are unable to attend a session due to unforeseen events, your session will be considered completed. We may consider rescheduling on a case-by-case basis, but this is subject to our discretion and limited to once per season.
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